Buying a tool and writing a policy achieves little if the team understands neither. Training is the step firms skip, and it is the one that decides whether AI helps or harms.
Teach the why, not only the how
People follow rules they understand. Explain why client data cannot go into a free chatbot, why a fabricated case is a serious matter, and what the firm's duties are. The how follows easily once the why has landed.
Keep it short and real
A long seminar is forgotten by Friday. Short sessions built around the firm's own work, with real examples of good and bad use, stay with people. Cover the approved tools, what they are for, and the checks expected before anything goes out.
Make it ongoing
The tools change, and so do the risks, so a single induction is not enough. Refresh the training, and fold AI into how new staff are brought on.
Confident, well-trained people are the firm's best protection. Train them poorly and you spend the year correcting mistakes. Train them well and keep at it, and the tools earn their place.
The SRA's compliance tips on AI and technology make a good handout for the first session.
Our literacy sessions do exactly this in half a day, for up to twenty of your people, with a workbook each and a thirty-day action card: see what they cover.